What Does an IT Consultant Do?

Written by  Tuesday, 25 October 2011 00:00

A consultant works in partnership with clients, advising them how to use IT in order to meet their business objectives or overcome problems. They work to improve the structure and efficiency of IT systems in various organisations. IT consultants provide strategic guidance to clients with regard to technology. They also provide guidance during selection and procurement as well as providing highly expert technical assistance.

Typical work activities

The tasks carried out by an IT consultant vary, but may include:

  • Meeting with clients to determine requirements;
  • Working with clients to define the scope of a project;
  • Planning timescales and the resources needed;
  • Clarifying a client's system specifications, understanding their work practices and the nature of their business;
  • Travelling to customer sites;
  • Liaising with staff at all levels of a client’s organisation;
  • Defining software, hardware and network requirements;
  • Analysing IT requirements within companies and giving independent and objective advice on the use of IT;
  • Developing agreed solutions and implementing new systems;
  • Presenting solutions in written or oral reports;
  • Helping clients with change-management activities;
  • Purchasing systems where appropriate;
  • Designing, testing, installing and monitoring new systems;
  • Preparing documentation and presenting progress reports to customers;
  • Organising training for users and other consultants;
  • Being involved in sales and support, and where appropriate, maintaining contact with client organisations;
  • Identifying potential clients and building and maintaining contacts.
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