City IT Training is happy to answer any questions you have regarding courses, schedules, purchases and more. Below is a list of our frequently asked questions. If your question is not below, please complete our Contact Us form or call us.
Q. How do I enrol in a class?
A. You can purchase training directly on our website. Once you have found the class you are interested in, select "Register Individual" or "Register Group". You will then be taken to our Registration Form. Complete all fields and then submit the form. Your registration and payment will then be processed by us and a confirmation email will be sent to you.
Q. Can I request a course that is not on your schedule or available when I need it?
A. Yes. If you need a course that is not currently on our schedule or available, we will work with you to find the right solution. To get started, complete our Contact Us Form or call us to discuss your needs.
Q. Can I get any concessions?
A. We provide 10% discount to existing or previous students and learners who are full-time students or unemployed. You need to show proof of your unemployment or full-time studentship.
Q. Do I have to be from the United Kingdom to attend a course at City IT Training?
A. All of our courses can be attended by individuals, local businesses, professionals, employed or unemployed. We do not provide any kind of visa related letters for international students. You can only attend a course if you are eligible to study in the UK.
Q. I'm not sure what level of training I require?
A. If you are unsure what your requirements are, please get in touch and we will be happy to talk you through your training potential. We also have course outlines for each of our courses.
Q. What if I am unable to attend a course?
A. If you are unable to attend your course for whatever reason, please get in touch as soon as possible.
Q. What types of payment are accepted?
A. We accept PayPal, Debit/Credit Card, Bank Transfer or Cash. When you register you can pay by PayPal straightaway. If you want another payment option select "offline payment" and we will email you an invoice for your course. Once you receive that you can complete payment using Debit/Credit card, Bank Transfer or Cash.
Q. When will my credit card be charged?
A. Your Debit/Credit card will be charged as soon as you make the payment with us.
Q. When is my class enrolment confirmed?
A. After completing your purchase you will receive an email confirming your enrolment and course start date. Please allow up to 48 hours for a confirmation email.
Q. How do I change or cancel an online purchase?
A. If you need to change or cancel an online purchase, call us directly to speak to a representative. We are happy to make any changes or cancellations in accordance with our Terms and Conditions.